- Play an integral part in our students’ progression and success
- Contribute to the enhancement of student services
- Join a team that values collaboration and communication
Be challenged and imagine with us
Are you passionate about providing exceptional administrative support to enhance students' experience? Do you excel in fostering collaborative relationships and identifying opportunities for improvement? If so, we invite you to join our team as a Program Advisor, responsible for ensuring the seamless operation of academic programs within our shared student services model. As a Program Advisor, you will play a vital role in ensuring that our students are supported as they progress through their educational journey and contributing to their overall success. Some of your core responsibilities include:
- Developing, maintaining, and applying a depth of knowledge and expertise relating to academic programs in order to provide exceptional customer service to students and Colleges.
- Supporting and advising academic staff on a range of business processes relating to various aspects of degree programs including, but not limited to:
Program and course information for students
Enrolment and credit transfer
Monitoring of students’ progression
Managing student cohorts
- Facilitating the resolution of student services enquiries
- Keeping thorough, accurate and up-to-date case notes, and ensuring all advice work is delivered to agreed quality and consistency standards.
This Fixed Term position is full time until September 2024 at a HEW6 Higher Education Level and will be based at Callaghan Campus.
About our University
The University of Newcastle stands as a global leader distinguished by a commitment to equity and excellence. Our vision is to be a world-leading University for our regions and creating a better future for our regions and the globe. Underpinned by this vision and our values of excellence, equity, engagement and sustainability, the University of Newcastle’s Looking Ahead Strategic Plan 2020-2025 outlines the University’s commitment to delivering an exceptional student experience and serving our communities.
For more information click here – Our Uni.
About the Unit
Student Central is leading the implementation of the student, academic administration, and support objectives of the New Futures Strategic Plan. A customer focused and outward facing approach, across the various stages of the student lifecycle, will ensure high quality services for all students appropriate for their study location and the mode of delivery of their education.
What we offer
In addition to working for a university that is breaking boundaries, discovering new ways of thinking and cementing a place as a global leader, we offer a range of benefits to our employees to ensure you balance your commitments, stay healthy and work effectively.
These include:
The remuneration for this position is from $82,707 - $91,259 p.a. +17% superannuation and is commensurate with skills and experience- Flexible working arrangements (in line with the University’s Flexible Work Policy)
- 17% super and salary packaging
- Additional University Holiday days, generous personal leave and parental leave, annual leave loading and additional purchased leave scheme
- Discounts in private health insurance, gym memberships, software, travel and more
- Wellbeing programs
Your next steps
Please visit here for a guide on how to apply for a role.
If viewing this on a job board other than the University's please click ‘Apply’ to reach the University's website, where a copy of the Position Description can be accessed. Please download a copy before commencing your application.
Your application must include:
- Your resume
- A cover letter outlining your motivation to apply for this opportunity
- A statement addressing the Essential Criteria listed below:
- Demonstrated commitment to providing quality customer service and ability to manage pressure in a fast-paced, customer service environment.
- Excellent oral and written communication skills, with the ability to use tact and diplomacy, to a diverse audience.
- Outstanding organisational skills with a proven ability to multi-task, prioritise and meet deadlines whilst working both autonomously and collaboratively in a shared service model.
- Commitment to building relationships with internal stakeholders, engaging with feedback and new ideas while contributing to a strong sense of collegiality within and across teams. 5 of 5
- High level computer literacy skills and demonstrated ability to learn and work with new systems. Experience using a student management system would be desirable.
Please upload your Cover Letter and response to the requested Criteria as one PDF document.
Your Cover Letter and Response to the Essential Criteria should not exceed 4 pages (approximately 2,000 words).
For specific position enquiries, please contact Ellen Parker, Manager Program Advice on (02) 4033 9590 or via email Ellen.Parker@newcastle.edu.au
Having Difficulties? Please reach out to us: employment@newcastle.edu.au
Closing date: Wednesday 6th September 2023 at 11.59pm AEST
We are excited to be Looking Ahead with you
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